Returns & Refunds
Find information about return eligibility, damaged or incorrect items, cancellations and refunds for orders placed through CrownBarShop.com.
Returns & Order Issues
Return eligibility can depend on the product condition, the reason for the return and the consumer rights that apply in the destination market.
Can I Return an Item?
If you would like to request a return, contact us before sending any product back.
Where a return is eligible, products should generally remain unused, unopened and in their original packaging unless the item is defective, damaged or incorrect.
Opened or Used Items
Certain opened, used or unsealed products may not be eligible for return where an exception is permitted under applicable consumer law, including where hygiene or product-safety considerations apply.
This does not limit any statutory rights you may have for defective or non-conforming goods.
What If My Order Arrives Damaged?
If an item arrives damaged, contact CrownBarShop.com support as soon as reasonably possible.
Include your order information and clear photos of the product, packaging and any visible damage where possible.
What If I Receive the Wrong Product?
If the product or variation received does not match your order, contact support before opening or using it.
We may request photographs or other order information so the issue can be reviewed.
Changing or Cancelling an Order
Contact us promptly if you need to change or cancel an order.
Can I Cancel Before Shipping?
If an order has not yet been processed or dispatched, we may be able to cancel or modify it.
Changes cannot be guaranteed once fulfilment has started.
What If My Order Has Already Shipped?
Once an order has been dispatched, it may no longer be possible to stop the shipment.
Contact support for information about any return or cancellation rights that may apply to your order.
How Refunds Are Handled
Return Inspection
Returned items may be inspected before a refund is approved. The product condition and reason for return may affect the outcome, subject to applicable consumer law.
How Will I Receive My Refund?
Approved refunds will normally be issued through the original payment method where possible.
Processing times can vary depending on the payment provider and financial institution.
Are Return Shipping Costs Refunded?
Responsibility for return shipping costs depends on the reason for the return and the rights that apply to the order.
Where an item is defective, damaged or incorrectly supplied, different rules may apply than for a discretionary return.
Statutory Consumer Rights
Nothing on this page is intended to exclude or restrict consumer rights that cannot legally be excluded under applicable law.
Cancellation and return rights may vary depending on the destination, product and circumstances of the purchase.
Contact Support Before Returning an Item
Do not send a return without contacting us first. Include relevant order information so we can review your request.
Returns & Refund Support
Contact Crown Bar Shop for help with a return, damaged item, incorrect order or refund question.
support@crownbarshop.comShipping & Delivery
For destination, customs, tracking and delivery information, see our shipping page.
View Shipping Information →Contact Crown Bar Shop
Send us your order details and a short description of the issue so we can review your request.